Emergency Hotlines & Citizen Rights
Statutory contacts, legal guidance, and safety manuals for Kenyan road users
Emergency Hotlines (One-Tap Dial)
National Police Service (NPS)
Life-threatening emergencies, serious crashes, armed crime
National Transport and Safety Authority (NTSA)
PSV complaints, road hazards, dangerous driving, driver licensing
Independent Policing Oversight Authority (IPOA)
Toll-free hotline for officer extortion, bribery, and abuse of power
Kenya Red Cross Society (Ambulance)
Emergency medical evacuation, crash response, first aid
St. John Ambulance Kenya
Highway rescue and emergency medical services across Kenya
Your Legal Rights on Kenyan Roads
1. Rights at a Police Roadblock
Every police officer in Kenya stopping traffic must be in official uniform and display their name tag or service badge. Officers cannot demand spot-cash fines. All official cash payments must be made through authorized government paybills (e.g. eCitizen).
2. PSV Passenger Protections
By law, PSVs (matatus and buses) are strictly prohibited from carrying excess passengers. Every passenger has the right to a functional seatbelt. If a vehicle is being operated recklessly, passengers have the right to disembark safely.
3. Evidence Collection Safety
Never endanger yourself or interfere with traffic to record an incident. High quality videos (up to 500 MB) captured by dashcams or passengers from a safe viewpoint provide authoritative evidence. Clearly capturing the registration number plate is most critical.
Zusha is an evidence-routing platform. Zusha does not determine guilt and does not issue fines or penalties. All submissions are tamper-evident, SHA-256 hashed, and directly routed to the competent authorized authority (NTSA, IPOA, National Police Service) for official investigation under Kenya Law.